Terms and Conditions

Terms and Conditions

IMPORTANT INFORMATION FOR CATERING ORDERS
*Hot food can be delivered up to 15 minutes prior to the scheduled delivery time and cold food up to 90 minutes prior.
*Contact catering@charlieandfranks.com.au for any price discrepancies prior to the delivery.  Adjustments will not be accepted after delivery date.

RETURN & REFUND POLICY
At Charlie & Franks we believe in providing quality products to our clients coupled with accomodating, professional service. We understand that mishaps unfortunately do occur - if the error is due to a mistake on our behalf please contact us immediately upon receiving your order. Our team will quickly rectify any issues.

DELIVERY POLICY

  • Delivery areas - delivery is available to most areas in Sydney. If you are unable to process an online order due to the delivery postcode not being accepted - please contact us and we can provide a quote.
  • We deliver Monday to Friday from 6am - 5pm and Weekends 7am - 2pm.
  • Monday to Friday delivery fees start from $10, Saturday delivery fees start at $15.
  • Customers are required to provide all necessary information regarding the delivery location. Please provide all delivery instructions, including access to delivery docks, loading zones etc and any possible restrictions you may be aware off to assist in avoiding any possible delays on the day.
  • Online order cut off is 3pm the business day prior - for orders after this timeframe, please contact us directly catering@charlieandfranks.com.au
  • Some items require 48 hours notice prior to delivery date, please ensure to place your order as early as possible for access to our full menu.

CHANGE/CANCELLATION

  • Please notify us as soon as possible for any time or date changes. 
  • Changes or cancellations to your orders must be made before 24 hours prior to the day of the delivery.
  • Orders cancelled within 24 hours of the day of the delivery will incur a 100% cancellation fee.

 

TERMS & CONDITIONS

  • Delivery available 7 days (Monday to Sunday, excluding public holidays).
  • Public Holiday catering is available (minimum spend applies). Please contact our team.
  • Orders can be placed via our website www.charlieandfranks.com.au.
  • We require a minimum of 48 hours notice to ensure full menu availability. 
  • Minimum order $50
  • We cater for last minute orders please email our team catering@charlieandfranks.com.au to confirm menu availability.
  • We accept all major credit cards (1% credit card surcharge)
  • Full prepayment is required to confirm all orders.
  • We cater to allergies were possible. See our menu for allergy listed items (V - Vegetarian VG - Vegan GF - Gluten Free DF - Dairy Free RSF - Refined Sugar Free).
  • Whilst every care is taken with all dietary requirements there may still be a risk of cross-contamination during the manufacturing processes within our supplier facilities and therefore we recommend guests with high allergies do not consume catered food.
  • Our catering is served on disposable packaging unless otherwise specified.
  • Ceramic platters and catering equipment are able to be supplied (Fees apply) $25 platter surcharge. 


    EVENTS
  • We cater for evening & weekend events (minimum spend applies). Please contact our team catering@charlieandfranks.com.au
  • Events - 50% deposit is required to secure the booking and the final payment is required 7 days prior to the the event date.  
  • Staff hourly rates apply - minimum 3 hours per staff member.
  • Travel fee's and accommodation fee's may apply for staff required pending on location
  • Catering platters and equipment will be collected after your event - Please note any missing platters or damaged equipment will be charged separately.